Reference

fb168 Legal for Indonesia account access

fb168 Legal explains how we handle account access, wallet records and policy requests before you open an account.

Account accessWallet recordsPolicy requestsIndonesia terms
fb168 fb168 Legal for Indonesia account access
POLICY CONTACT

Get help with fb168 Legal requests

A clear contact path helps when a Legal question affects account access or a wallet record.

Account access For a Legal question about phone verification, send the account phone number and describe the access step that stopped. We use those details to locate the relevant record.
Wallet records For DANA, OVO, GoPay or QRIS record questions, attach the payment receipt and state whether the request used bank transfer or virtual account details.
Policy changes For a request to change or correct account details, identify the field concerned and explain the Legal reason. We review the request against the account record.
DATA PRACTICE

How we apply Legal account controls

Legal protection depends on practical handling, not only wording on a page. We explain what happens to account data, browser cookies and security records, and we keep the request path visible so…

Account details

We use the phone number and account details supplied during the access step to identify your account. Phone verification can be required before the account area becomes available.

Payment references

Payment references help us match a wallet or bank record with the correct account. Keep your DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt.

Cookies

Cookies may support account navigation and policy-page settings on your device. You can check browser controls if you want to remove or restrict stored cookie data.

Security checks

We may compare account details during access or payment enquiries to reduce mistaken changes. Do not send a password or private wallet PIN in a support request.

Record retention

We retain account and policy records for the period needed to handle access, payment reconciliation, security checks or a valid legal request, subject to applicable local requirements.

Change requests

To request correction, access or clarification, use the account support route and name the specific record. Include your account phone number so we can assess the request.

Questions about Legal and fb168

These Legal answers focus on the questions you may have before opening an account or asking us to change a record. Each answer points to a concrete account, payment or policy step rather than describing the lobby generally.

Legal covers account access, phone verification, payment records, data handling, cookies, security checks, retention and requests to correct account details. Access depends on local law.

Access is available where local law permits. Before entering the lobby, complete the account step and any phone verification requested. If access is unclear, use the policy contact path.

Phone verification helps us connect the person requesting access with the account record. We may require it before account access, especially when a policy, security or wallet question is raised.

We use DANA and QRIS references to reconcile a payment request with the correct account. Keep the receipt, avoid sending a wallet PIN, and include the account phone number for a record query.

Yes. Use the account support route, identify the exact field you want corrected and provide the account phone number. We assess the request against the relevant account and policy record.

Cookies may support account navigation and saved policy-page settings on your device. You can manage or remove them through browser controls, although changing settings may affect account-page behaviour.

Send a request through the account support path and name the record or date involved. Include the account phone number and any relevant payment receipt so we can assess the request accurately.